General Terms and Conditions of the ELVO Platform
Granting consent to these Terms and Conditions is necessary for accessing and using the ELVO management platform.
The ELVO Platform
Presented by ELVO TECHNOLOGY S.R.L., the ELVO Platform (“platform”, “the ELVO platform”, “the ELVO management platform”, “we”, “our”) accessible at elvo.io is a sophisticated ecosystem designed to empower Customers and Partners with intelligent functionalities for managing electric vehicles (EV). It is important to recognize that Customers and Partners are granted distinct capabilities within the platform, the specifications of which will be outlined in the course of this document. Please be aware that the terms of use set forth here are intended for Customers interacting with our platform and must be adhered to accordingly.
The ELVO App
This app, compatible with both iOS and Android devices, is developed and managed by ELVO. As a comprehensive digital tool, it facilitates user access to a wide range of functions tailored for EV drivers, such as locating charging stations, monitoring charging progress, managing payments, and more.
Charge Point Operator (CPO)
A business or organization that oversees the operation, maintenance, and provision of Charging Infrastructure. This includes, but is not limited to, the physical hardware (charging stations) and the necessary software solutions for user interaction, station monitoring, and charge data management.
Charging Infrastructure
Compatible charging outlets that are connected to the ELVO App.
Contract
The explicit consent given to these Terms and Conditions constitutes a legal agreement between the Customer or Partner and ELVO in this business context. This Contract establishes the right of the Customer and/or Partner to access and use the ELVO platform and its associated services. It clarifies the terms of service, user obligations, fee structures, and other critical aspects of the software service offering.
Electric Vehicle
Vehicles powered entirely or in part by electric motors, which draw energy from rechargeable batteries. These include various models, such as battery electric vehicles (BEV) and plug-in hybrid electric vehicles (PHEV), which can be charged at dedicated charging points.
End User/User/Driver
Drivers who download, install, and register on the ELVO App must be of legal driving age and hold a valid driving license to use the service. By registering and giving consent to the Terms and Conditions of the App, end users affirm their eligibility and are granted access to use the Charging Infrastructure through the app.
Customers
The term “Customers” within the ELVO platform refers to individuals or businesses that own charging stations, with the aim of managing these stations efficiently, using statistics about them, and integrating them into the broader ELVO public charging network. Customers use the ELVO management platform to monitor their EV charging stations. To access this service, the Partner is required to pay a monthly fee directly to ELVO or one of its authorized Partners.
ELVO Direct Customers
Customers enrolled directly by ELVO, without the intermediation of a Partner.
Partners
The term “Partners” within the ELVO platform refers to companies that operate as Charge Point Operators (CPOs) to access the ELVO charging infrastructure through a white-label and co-branding solution. This arrangement allows them to leverage ELVO’s advanced technology and network under their own branding, facilitating an easy and efficient integration into their existing operations with the possibility of reselling ELVO subscriptions to their customers.
White-label and Co-branding
Our service is based on a white-label and co-branding solution, encompassing both a versatile app and a robust platform. This solution is provided by ELVO to our Partners, who are thus empowered to use this technology under their own name by applying the white-label to our Mobile App and using our Platform in a co-branding manner. The essence of the white-label and co-branding approach is that, although the technology and infrastructure are created by ELVO, Partners customize and manage them further with their own customers.
These TERMS AND CONDITIONS (“TERMS AND CONDITIONS”) regulate the contractual relationship basis between ELVO and the Customers or Partners. These TERMS AND CONDITIONS govern only the use of the ELVO platform. Please be informed that the ELVO App targets a different user segment with different terms.
ELVO provides Customers and Partners with digital products and services described within these Terms and Conditions.
ELVO may change these TERMS AND CONDITIONS at any time with effect for the future. Changes to these TERMS AND CONDITIONS will only become effective with the express consent of the Customer/Partner.
ELVO Direct Customers have access to the ELVO platform, which serves as a comprehensive tool for monitoring their charging stations. This platform provides detailed insights into usage statistics, enables the integration of their stations into the public ELVO App, and facilitates the monetization of their charging infrastructure. To benefit from these services and capabilities, ELVO Direct Customers are required to subscribe to a monthly payment plan, ensuring continuous access and support for their operational needs.
ELVO Partners include enterprises seeking to adopt the Platform and/or ELVO App through a white-label and co-branding solution, aiming to leverage the full range of functionalities. This strategic move allows them to become Charge Point Operators (CPOs), giving them the autonomy to comprehensively manage their own Customers.
The ELVO Platform operates as a Software as a Service (SaaS) business, offering subscription-based access to both Direct Customers and Partners. This model underscores our commitment to delivering scalable, cloud-based solutions tailored to meet diverse needs, depending on the specificity of the subscription and the type of client.
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Please be aware that the services, content, and materials on this website are provided “as is” and “as available” without any warranties of any kind, except those explicitly stated and those reasonably implied.
We do not guarantee that the services, information, or materials provided will be error-free, uninterrupted, or that any defects will be corrected in accordance with customer expectations. No advice, information, or statement that we provide will create any warranties not expressly made herein.
We are not responsible for any direct or indirect consequences related to any action or inaction you take based on the services, information, or any other material provided.
Our platform offers subscription options for ELVO Direct Customers, meeting the diverse needs and preferences of our clientele. Details regarding the scope, features, and pricing of these subscriptions are available on the platform for your review and selection.
Users, ELVO Direct Customers, and Partners must be aware that the terms, including the pricing of our subscription plans, are dynamic and subject to change at the discretion of ELVO TECHNOLOGY S.R.L. This includes the right to modify, suspend, or discontinue any aspect of our subscription services. Any changes to these subscriptions, especially regarding pricing, will take effect immediately after they are published on the platform or as clearly stipulated in any notifications issued. We encourage users, Customers, and Partners to frequently review the terms of subscriptions to stay informed of any updates or changes.
Continuous use of our services following the announcement of changes in subscription terms, including price adjustments, constitutes your acceptance of these new terms as per the modifications made. If you do not agree with the changes, you have the right to cease using our services and cancel your subscription in accordance with our cancellation policy (section 6).
Please be informed that Customers who are registered through a Partner are required to comply with the specific Support structure, Pricing policy, and any additional regulations set by the Partner. It is imperative for Customers to understand and adhere to these guidelines as part of their account agreement with the Partner.
The ELVO subscription operates on a monthly commitment basis, reflecting our SaaS business model. Should any changes to your subscription be necessary, they will become fully effective after the conclusion of the current monthly commitment period.
To ensure that ELVO Direct Customers do not experience any interruption or loss of services, their subscription includes an automatic renewal setting by default.
If an ELVO Direct Customer wishes to cancel their subscription through our support team, you can do so by sending a request through our contact form or at contact@elvo.io. Ensure that this request is sent at least 72 hours before the renewal date of your subscription. In your request, clearly specify that you wish to cancel your subscription and provide any necessary details associated with your account to help us process your cancellation promptly.
Once your cancellation is processed, you will receive a confirmation of the cancellation. If you do not receive a confirmation within a reasonable timeframe, please contact our support team for further assistance.
Note that any cancellation requests must be made in accordance with the specified deadlines above to avoid the scheduled renewal of your subscription.
In line with our commitment to customer satisfaction, we offer a right of withdrawal for all Customers and Partners. If you decide to cancel your subscription within 14 days from the date of initiation, you are entitled to a full refund. You can contact us through our contact form to request cancellation and refund. Ensure your request clearly specifies the intent to withdraw from the subscription within the 14-day period; we will not ask for any explanation to process the refund.
We may offer a free trial period for our subscription services, allowing new Direct Customers and Partners to experience the full range of features without any initial payment. The availability and duration of free trial periods may vary and will be specified at the time of the offer.
If you have subscribed to a service under a free trial offer and decide that you do not wish to continue into a paid subscription, you can easily cancel before the trial period expires in your account by selecting “No” in the dropdown menu of the unwanted subscription. To ensure that you are not charged any fee, the cancellation must occur before the end of the trial period.
Alternatively, to cancel your subscription during the free trial period, please send a cancellation request through our contact form. Ensure that your request clearly specifies the desire to cancel the subscription before transitioning to a paid plan. Include relevant details, such as account information, to help us process your cancellation quickly.
There are no obligations to transition to a paid subscription after a free trial. Our goal is to allow potential subscribers to fully evaluate our services before making a financial commitment. We understand that our services might not be suitable for everyone and respect your decision.
To view the pricing of our services, we invite Direct Customers and Partners to visit the pricing section available on our platform. We strive to provide transparent and up-to-date information on rates and packages to ensure you can make informed decisions based on your needs.
Please be informed that prices may be subject to change with prior notice. We reserve the right to modify or revise our pricing strategies in response to market trends, business considerations, or other relevant factors. Changes in our pricing become effective as soon as we update the information in the pricing section of our platform or as specified in the notice. We recommend users periodically review the pricing section to stay updated on any changes.
Continuing to use our services after any changes in rates signifies your acceptance of these changes.
We may offer an unpaid version of our services, with or without limited platform functionalities.
To request support for any issue or question related to our service, please visit the “Support” section on our website or at the email address support@elvo.io. There, you will find a support request template that you can fill out. Providing detailed information about your issue or question in this template will help us offer you the most efficient assistance.
After submitting your support request, our team will work diligently to address your concerns. We aim to respond to all inquiries within 2-3 business days. Response time may vary depending on the complexity of the issue, but we are committed to ensuring you receive a prompt and helpful resolution.
For the most efficient support experience, please provide as many details as possible about your situation, including any specific service or feature your question refers to, and include relevant screenshots or documents if applicable. This information will greatly assist our support team in understanding and quickly resolving your issue.
ELVO is committed to offering dedicated support to its direct customers, ELVO app users, and Partners, ensuring a high-quality service experience. However, it’s important to note that ELVO support services do not extend to the customers or users of Partner applications. These individuals are advised to seek assistance directly from the support channels of the respective Partner.
ELVO is firmly committed to providing our partners with reliable, scalable, and state-of-the-art white-label applications and co-branded platforms, empowering them to operate autonomously and efficiently. This structure allows us to extend our technological reach while enabling Partners to maintain direct control and nurture individual relationships with their Clients.
After integrating our white-label application and co-branded platform, Partners enroll their own Clients. It’s crucial to remember that these Partners are responsible for managing the relationships with the Clients they enroll and the users of their white-label application. This may include Customer service, their own Terms and Conditions for the application, holding personal data of their Clients and application users, etc. The ability of Partners to customize and brand the platform allows them to maintain a unique and independent interface with their Clients, though powered by ELVO’s underlying technology.
ELVO reserves the right to set minimum and maximum price thresholds. This strategy is designed to align with market demands while promoting the success and sustainability of our Partners. By implementing these price parameters, ELVO aims to maintain a competitive edge and ensure profitability and mutual growth.
ELVO provides a comprehensive and efficient onboarding strategy for its Partners, which may include access to a dedicated Account Manager. This approach ensures personalized guidance and support, facilitating a smooth and efficient integration process for new Partners.
ELVO is responsible for ensuring that the white-label application and co-branded platform provided remain fully operational. This commitment underscores our dedication to delivering continuous, reliable service and maintaining the high standards expected from our technological solutions.
ELVO reserves the right to impose restrictions on a Partner’s operational terms or account in extreme circumstances, especially when there are legitimate reasons, such as legal issues involving illegal or suspicious activities, non-compliance with ELVO’s terms and conditions, or actions that could lead to market devaluation. This measure is a crucial part of maintaining the integrity and lawful operation of our services.
The white-label application and co-branded platform provided by ELVO may include provisions for technical inspection, such as quality testing and compliance with industrial standards or regulations. ELVO undertakes the timely execution of updates and maintenance of the platform and white-label application in accordance with necessary legal and operational standards for technical purposes.
In specific circumstances, ELVO may charge distinct pricing structures for the white-labeled application and co-branded platform provided, considering that these services can be tailored to meet various operational domains.
Please be aware that using the ELVO platform as a Partner may involve a monthly subscription fee. Detailed information regarding this fee will be available in the pricing section of your account for full transparency and easy access. Please refer to sections 8 and 9 of this document for more details.
Intellectual Property Rights: ELVO TECHNOLOGY S.R.L. provides its Partners with a white-label application and co-branded platform, offering a robust structure for their operational needs. Despite the customization and co-branding possibilities extended to the Partner, it’s imperative to recognize that all underlying rights of ownership and use related to the intellectual property connected to the product or service are and shall remain the exclusive property of ELVO TECHNOLOGY S.R.L. This encompasses, but is not limited to, trademarks, copyrights, and patents relevant to the technology and content provided. Partners are granted the right to use these intellectual properties in accordance with these terms and conditions, and any other specific agreements concluded between the parties.
Thus, ensuring that while Partners benefit from the personalized experience of the platform, the creative and legal ownership of such innovations is retained by ELVO TECHNOLOGY S.R.L.
Limitation of Liability: ELVO shall not be liable for any indirect, incidental, consequential, special, or exemplary damages arising out of or in connection with the access or use or the inability to access or use the application, regardless of whether the damages were foreseeable and whether or not the Partner was advised of the possibility of such damages.
Indemnification: You agree to indemnify, defend, and hold harmless ELVO, its affiliates, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including attorneys’ fees) arising out of or in connection with your breach of this Disclaimer Statement and your use of the Platform.
No Warranties: Please be aware that the services, content, and materials on this website are provided “as is” and “as available” without any warranties of any kind, except those expressly stated and reasonably implied. We do not guarantee that the services, information, or materials provided will be error-free, uninterrupted, or that any defects will be corrected in accordance with the Partner’s expectations. No advice, information, or statement that we provide will create any unwarranted warranties not expressly made in this disclaimer statement. We are not responsible for any direct or indirect consequences related to any action or inaction you undertake based on the services, information, or other materials provided.
Changes to the Platform: ELVO reserves the right to modify, suspend, or discontinue, temporarily or permanently, the Platform or any service to which it connects, with or without notice and without liability to the Partner or Clients.
Governing Law: This Disclaimer Statement shall be governed and construed in accordance with the laws of the jurisdiction in which the Company is established. Any disputes arising out of or in connection with the Disclaimer Statement shall be subject to the exclusive jurisdiction of the courts within that jurisdiction.
Severability: If any provision of this Disclaimer Statement is found to be unenforceable or invalid, such provision shall be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
Updates to Terms: We reserve the exclusive right to modify these Terms and Conditions at any time. Amendments to the Terms will be effective immediately. However, for these changes to be legally binding for existing Customers and Partners, they must be accepted by them. This policy ensures that Customers and Partners are always informed and consenting to the evolving terms governing their use of the ELVO Platform.